At Beau Devices, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, our return and refund policy is here to help.

1. Eligibility for Returns

You may return a product under the following conditions:

  • The item is defective or damaged upon delivery.
  • The item does not match the description or specifications provided.
  • The return request is made within 7 days of receiving the product.

2. Conditions for Return

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging, including all accessories, manuals, and tags.
  • Proof of purchase (invoice or receipt) must be provided.

3. Return Process

To initiate a return:

  1. Contact our customer service team within 7 days of delivery.
  2. Provide details of the issue and proof of purchase.
  3. Our team will guide you on the return procedure and provide a return authorization.

4. Refund Policy

Refunds will be processed under the following terms:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5-7 business days.
  • Refunds will be made through cash.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or unauthorized modifications.
  • Items returned beyond the 7-day return window.
  • Items with missing parts or accessories not due to our error.

6. Shipping Costs for Returns

  • If the return is due to a defective or incorrect product, Beau Devices will cover the shipping costs.
  • For other returns, the shipping costs will be the customer’s responsibility.

7. Contact Information

For assistance with returns or refunds, please contact us: [email protected]